Returns and Exchanges
How long will it take to process my return?
Once your package is received by us, Please allow up to 7 business days for the exchange or refund to be processed.
What is the Return Policy?
- All returns (refunds or exchanges) must be accompanied by the original receipt.
- All merchandise must be returned within 7 days of date of purchase, after which all sales are final.
- No cash refunds, in store credit ONLY.
- You may return items to store location for exchange.
- All merchandise must be returned in its original packaging, unused and in resalable condition, except for manufacturer defects.
- If you believe there is a manufacturer’s defect in an item, please contact us.
How do I return or exchange something that I purchased?
You may bring your return or exchange to the Oakies store or you may mail the item back us. Please fill out the information below on the invoice:
Where do I mail my return?
Send Returns/Exchanges to:
Oakies Board Shop
1275 East F St. Suite 8
Oakdale, CA 95361
Att: Returns/ Exchanges
Once we receive your item(s) we will process your request for an exchange or return. Please allow up to 7 business days form the date we receive the package for processing. You will receive a confirmation email when your exchanged item(s) has been shipped or return has been processed. Credit/debit card refunds can take 30 days to reflect on your statement.
IMPORTANT: At this time, purchases made online can be returned for online credit, in store purchases can only be returned or exchanged for in store credit.